Refund And Returns Policy
At MetroMavenn, every piece is crafted with attention to quality and detail. If something isn’t right, we’re here to help.
Return Eligibility
Returns or exchanges are accepted only in the following cases:
- The product received is damaged or defective.
- The wrong item or size was delivered.
To be eligible:
- The request must be made within 48 hours of delivery.
- The item must be unused, unwashed, and in original condition.
- All tags and packaging must remain intact.
Non-Returnable Items
The following items cannot be returned:
- Products purchased during limited drops or sale.
- Items that have been worn, washed, or altered.
- Returns requested after 48 hours of delivery.
Exchange Policy
If your product qualifies for exchange:
- Exchanges are allowed only once per order.
- Customers may exchange for another size of the same product.
- Exchange will be processed after the returned item passes inspection.
Return Process
To request a return or exchange:
Contact us on Instagram DM or email within 48 hours of delivery
Share:
- Order number.
- Photos of the product.
- Reason for return.
- Our team will review and guide you through the return process.
Refund Policy
Refunds are provided only if replacement is unavailable.
Approved refunds will be processed within 5–7 business days.
Shipping Charges
Original shipping charges are non-refundable.
Return shipping may be the customer’s responsibility unless the item is defective.
Policy Updates
MetroMavenn reserves the right to update or modify this policy at any time.
Need Help?
Contact us at {metromavenco@gmail.com} for questions related to refunds and returns.